Kindness Daily: Customer Service Smiles

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Customer Service Smiles August 30, 2012 – Posted by denisemj
I work as a contractor at a senior center and absolutely love it. My days are spent coordinating rides for seniors from volunteer drivers.

Today, a lady called saying she was unable to get her medication from the pharmacy. Usually, our center requires a three-day advance notice for local rides. We also require folks to fill out an application and a waiver.

With these things in mind, I decided that this was my opportunity to go above and beyond the call of duty.

I filled out the application and told her I would come pick her up.

"You will?" she asked, slightly shocked.

"Yup."

I sent an email to my manager and off I went.

It was a nice day to be out. We had a pleasant ride, and along the way, I found out she has cancer. Despite the illness, she still embraces life with a lot of faith. After arriving back at her home, I gave her a small pamphlet with inspirational writings.

"Thank you," she said with a smile, "This is going on my refrigerator!"

In taking the time to give her a ride, I received the gift of her spirit and life’s simple joys.

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